ZENTHORYM Money Back Guarantee Policy

Introduction

At ZENTHORYM, we stand behind the quality and satisfaction our products deliver. Your happiness is paramount, and if you're not completely satisfied with your purchase, we offer a straightforward money-back guarantee.

Eligibility Criteria

In order to qualify for a refund, the following conditions must be met:

• The product must have been purchased directly from ZENTHORYM.
• The request for a refund must be made within 30 days of the purchase date.
• The product must be returned in its original condition, including packaging and any accessories.

Non-Refundable Items

The following items do not qualify for a refund:

• Products marked as clearance or final sale at the time of purchase.
• Gift cards and promotional items.

Refund Process

To initiate a refund request, follow these simple steps:

1. Contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
2. Package the item securely and include your RMA number.
3. Ship the product back to the address provided by our support team.
4. Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.

Refund Details

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

In the case of receiving damaged or defective items, please contact our support team immediately. ZENTHORYM will cover all return shipping costs for defective items.

Contact Information

For further assistance, please contact our support team at:

Email: [email protected]

Phone: +1 (555) 123-4567

We appreciate your business and look forward to resolving any issues promptly and efficiently. Thank you for choosing ZENTHORYM.